Privacy Policy

Last updated: October 2025

1. Introduction

Shona Prince Technologies (“ShonaTech,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Make a purchase
• Contact customer support
• Subscribe to our newsletter
• Request installation services

This information may include:

• Name and contact information (email, phone, address)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Installation location and property details (for installation services)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Schedule and coordinate installation services
• Send order confirmations and updates
• Process payments and prevent fraud
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Analyze website usage and trends

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf:

• Payment processors (credit card and Mobile Money services)
• Shipping and logistics companies
• Installation technicians and contractors
• Email and communication platforms
• Website hosting and analytics services

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Understand how you use our website
• Deliver personalized content and ads
• Analyze website traffic and performance

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Encrypted storage of sensitive information
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After this period, we will securely delete or anonymize your personal information.

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Object: Object to processing of your personal information for certain purposes
• Portability: Request transfer of your information to another service provider

To exercise these rights, contact us at [email protected].

9. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt out of these communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us directly
• Updating your communication preferences in your account settings

Note: You will still receive transactional emails related to your orders and account, even if you opt out of marketing communications.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: